C-Zentrix is a next generation Linux appliance providing the complete contact center functions. Its strong capabilities of Dialer, Voice Logger, IVR, ACD, & integrated third party ASR, TTS and Payment Gateway makes it a very potent solution.
Zentrix Distributed with Central View Solution for distributed network helps simpily managing multiple call centers from a central location. It’s the age of corporate having a global presence with local business intelligence and require an ability to have a central control and command for key decision making. C-Zentrix Distributed architecture provides this ability of centrally controlling the distributed nodes of C-Zentrix installed at each of the local business units of the company in any corner of the world. The central command can login to the central server and can go to any node of C-Zentrix to see live status of calling, barge in to any call from the central location, have backup of the voice logs at the end of the day from each of the remote locations to the central server automatically, pull out consolidated report for all the nodes from the central location, update patches and new software upgrades to the distributed node from the central location. Distributed Call Center Architecture for a corporate avoids single point of failure and benefits from lower local telecom charges.
